PureVPN Live Chat – “Olivia” Support AgentAlso, you can write them an email directly using this form, but unfortunately there is no phone number you can call. Besides a standard support knowledge page (FAQs) and ticketing system, customer support is primarily via 24/7 live chat. In terms of customer support they offer, let's say, the necessary minimum.
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You can either choose one based on speed (the list is sorted from the fastest to slowest) or based on your specific needs.įor testing, we have used free web service by Ookla. What we also like is how you can pick the right server.
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Remote Access Server / Dedicated IP Mode – built for those looking to access country-specific content (full security and full speed).File – Sharing Mode – best for Torrenting, downloading, and file sharing (low security but with full anonymity and full speed).Security / Privacy Mode – if you want to stay anonymous and maximally secure at the same time (full security but medium speed).Internet Freedom Mode – with this you will be able to access most of the restricted content quickly.Streaming Mode Mode – ideal for video streaming and gaming (full speed but low security).Once you select the right mode, level of speed and security are adjusted accordingly to reach the highest possible performance. Let's look closely at each available mode and how could you benefit from using a simple tailored UI for your needs instead of a complex UI with all the features at one place. Currently, you can buy the 2-year plan for $69.12 ($2.88 per month) and save up to 80%.īut from time to time they go even further and offer the 5-year plan for $69 which makes the monthly payment almost unnoticeable - $1.15 per month! So if you are not in a hurry, it will pay off to wait for special promotions. But you can save a lot by going with the multi-year plans, especially during their so-called crazy promotions. PureVPN starts at a reasonable market price of $10.95 per month. Pricing & Discounts – How much does PureVPN cost? If you want to change it, you have to go to your online account and modify it via the control panel. Be aware that the auto-renewal subscription is enabled by default. To initiate the PureVPN refund you have to log in your account first and then fill in the refund request. Luckily the PureVPN refund policy has been updated on August 2018 and the new money-back guarantee is 31 days. Be aware that this guarantee goes with specific conditions and only works if you have:
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Keep in mind that this trial is non-refundable.Īnother way is to purchase the service and try the VPN within the 31-day money-back guarantee period. Even though it's quite unusual but you can buy a 3-day trial for $2.50 here. The first option is not free, but not expensive either. PureVPN, unfortunately, doesn't offer a Free Trial, but there are still several ways to try it anyway. See the detailed features overview at the end of our review. Where this provider is struggling is brand reliability and product performance. Overall, PureVPN is a solution for a fair price with a nice UI covering all the most common platforms with a couple of useful advanced features. The PureVPN's page claims that they do not keep logs, which contradicts with their privacy policy page, and Customer Support seems a bit unreliable as you will see further in our review. Regarding speed, we experienced issues ( low speed, DNS leaks, BBC iPlayer did not work at all). But when it comes to performance, privacy, and customer support it is a different story. PureVPN looks great at first glance – a nice and cheap VPN solution. P2P Protection for $2.99/month – should automatically block malicious files from downloading.Dedicated IP with DDoS protection for $2.99/month – good for enhanced security seekers.Dedicated IP for $1.99/month – ideal for those who require a fixed IP which doesn't change every time you log in.There are also several add-ons you can purchase to be even more secure: The area where PureVPN stands out is the number of extra features such as VPN Hotspot, Kill Switch, and Split Tunneling. You can connect up to 5 devices simultaneously. Besides that, there are also browser extensions for Chrome and Firefox. The product is available on multiple platforms including Windows, macOS, Android, and iOS.
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